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Student Support in the University
There are many welfare services apart from those provided by colleges. Some of the most useful services for students are listed here.
University Counselling Service
The University Counselling Service is independent of all the colleges and the rest of the
University. The service is impartial and confidential, and staffed by professional, trained general
counsellors. They can help you deal with a wide range of emotional and psychological issues
you may be facing and may be affecting your quality of life as a student. There are one-on-one
sessions and group sessions available to suit your needs best.
A lot of people may feel uneasy about the idea of going to see a counsellor, but many people
use the service, and you don’t have to be suicidal or having a nervous breakdown to book an
appointment. The service offers an opportunity to talk things over away from college and
away from home, so you can really open up and talk about things that you might not feel
comfortable discussing with anyone else.
There is usually a waiting list for the service and this varies with the time of the year, but most
students can get an appointment within a week of contacting the service. You will be given a
short form to fill out explaining why you are seeking counselling. The more information you
can give the more the service can help you. Don’t worry if you have difficulty writing your
reasons down, few people find this part very easy. A counsellor can then make contact with
you for a short time to answer any questions you or they may have, and an appointment can
be made. You can ask to see a male or female counsellor. After the first session, which usually
lasts around an hour, you and the counsellor discuss what the best approach for you would be,
and if necessary arrange further counselling.
The service is available all year around, generally with shorter waiting lists in the vacations.
There are usually a few spaces available for emergencies, so if you think that you need help
quickly then phone up and ask.
To find out more about the Counselling Service call (2)70300 during office hours.
Nightline
Nightline is a helpline run by students and for students. It operates at night from 8pm to 8am
during term time. You can phone them on (2)70270 or visit them at 16 Wellington Square.
They can phone you back if you are calling from Oxford or a mobile phone.
The service they provide is confidential, impartial and non-judgemental, and there is no
religious, political or social bias. You can ask to talk to a male or female volunteer; whichever
makes you feel more comfortable, and you can talk for as long as you want.
LGBSoc
LGBSoc offer a wide range of welfare services for members, from regular social events, to
listening services for people who are exploring their sexuality and sexual health resources.
There are two Welfare Officers, and the President who can help you through issues and provide
information. Details of the welfare provision offered by LGBSoc can be found at www.lgbsoc.
com. Students from across the University attend LGBSoc events, but it can feel a bit intimidating
the first time, so if you’re feeling nervous about things have a chat with your common room
LGBT Officer.
International Societies
Oxford has a huge number of societies set up by students to represent their nation’s place in
this university so that their nationals can meet each other and people from all over the globe
can learn of them. If you believe that your difficulty is resulting from,, or is being made more
difficult to cope with, because of your international student status it may be a good idea to
approach the President of the society that represents your country of origin, as they may be
aware of how to solve it.
Student Services
Accommodation Office
The Accommodation Office can help some students to find accommodation. There are
some rooms available for graduate students, married students, students with children and
international students. They also have a list of private landlords, and although this is not fully
vetted, troublesome landlords have been excluded.
(2)80803
sue.jacobs@admin.ox.ac.uk
www.admin.ox.ac.uk/accommodation/
Disability Office
The Disability Office help students with disabilities during their time at Oxford. They can
advise on how to apply for and get the best use from the Disabled Student’s Allowance,
help colleges and departments makes adjustments for students with disabilities and make
sure that reasonable adjustments are taken into account for examinations. The office is often
overburdened with case work, so the sooner students get in touch the better.
(2)80459
disability@admin.ox.ac.uk
www.admin.ox.ac.uk/eop/disab/
Equal Opportunities Office
The Equal Opportunities Office’s overall objective is to support the university’s aim to remain an
international centre of excellence in teaching and research, by developing policy on equality
issues, advising individual departments and faculties on specific equal opportunities issues
and providing advice, training and other support for individuals on request.
(2)89821
equal.opportunities@admin.ox.ac.uk
www.admin.ox.ac.uk/eop/
Funding and Access Office
The Funding Office can offer help to students in financial hardship, and answer general enquiries
about what support is available. The Funding Office administers the University Hardship fund,
as well as a variety of other funds. They also advise college officers of the support available,
and house the fees clerk.
(2)70040
student.funding@admin.ox.ac.uk
fees.clerk@admin.ox.ac.uk
Graduate Studies Office
The Graduate Studies Office help graduates deal with any administrative problems they may
face when it comes to academic welfare (eg. changing supervisor).
(2)70045
graduate.studies@admin.ox.ac.uk
Harassment Support Line
The Harassment Support Line is a free, confidential advice service available to all students and
staff. There are trained Harassment Officers from every college and department who can offer
assistance if you feel that you are being harassed. They can give advice about what harassment
is, how to approach the problem and who to talk to. You can talk to a man or a woman, and you
do not have to talk to someone from your college or department.
(2)70760
www.admin.ox.ac.uk/eop/har/
International Office
The International Office can offer help for international students when it comes to funding and
other issues such as immigration. The office is located in the same building as the Funding
Office.
(2)70105
international.office@admin.ox.ac.uk
www.admin.ox.ac.uk/io/
Proctors’ Office
The Proctors exist to ensure that the University’s statutes (university regulations) are upheld.
This means that as well as dealing with student discipline they can take up complaints
(about non-college matters) and appeals on behalf of students. They also authorise special
examinations arrangements. Another officer called the Assessor, who works closely with the
Proctors, deals specifically with student health, welfare and finance matters. Each year they
produce Essential Information for Students (Proctors’ and Assessor’s Memorandum), available
in hard copy and on the web, containing much useful information and explaining what they
do and how to contact them. If you find yourself dealing with the Proctors for a complaint or
appeal, you are advised to seek some support, even if they are helping you. This is because
the official procedures can be complicated and may take some time; the more information and
advice you have, the better.
(2)70090
proctors.office@admin.ox.ac.uk
www.admin.ox.ac.uk/proctors/
Student Health and Welfare Committee
The Student Health and Welfare Committee ensures that major health and welfare issues get
the discussion they need at the highest level possible. The committee has representatives from
the college doctors and nurses, the Counselling Service, Nightline and OUSU. While students
rarely participate in the meetings directly, the committee does arrange seminars and provide
useful information about health issues on their website.
www.admin.ox.ac.uk/shw/
University Nursery
There are several university nurseries, and these offer subsidised childcare for students’
children. There may be a waiting list, so it is a good idea to find out about the various options
as soon as possible.
childcare@admin.ox.ac.uk
www.admin.ox.ac.uk/eop/child/nursery.shtml
The University Counselling Service is independent of all the colleges and the rest of the
University. The service is impartial and confidential, and staffed by professional, trained general
counsellors. They can help you deal with a wide range of emotional and psychological issues
you may be facing and may be affecting your quality of life as a student. There are one-on-one
sessions and group sessions available to suit your needs best.
A lot of people may feel uneasy about the idea of going to see a counsellor, but many people
use the service, and you don’t have to be suicidal or having a nervous breakdown to book an
appointment. The service offers an opportunity to talk things over away from college and
away from home, so you can really open up and talk about things that you might not feel
comfortable discussing with anyone else.
There is usually a waiting list for the service and this varies with the time of the year, but most
students can get an appointment within a week of contacting the service. You will be given a
short form to fill out explaining why you are seeking counselling. The more information you
can give the more the service can help you. Don’t worry if you have difficulty writing your
reasons down, few people find this part very easy. A counsellor can then make contact with
you for a short time to answer any questions you or they may have, and an appointment can
be made. You can ask to see a male or female counsellor. After the first session, which usually
lasts around an hour, you and the counsellor discuss what the best approach for you would be,
and if necessary arrange further counselling.
The service is available all year around, generally with shorter waiting lists in the vacations.
There are usually a few spaces available for emergencies, so if you think that you need help
quickly then phone up and ask.
To find out more about the Counselling Service call (2)70300 during office hours.
Nightline
Nightline is a helpline run by students and for students. It operates at night from 8pm to 8am
during term time. You can phone them on (2)70270 or visit them at 16 Wellington Square.
They can phone you back if you are calling from Oxford or a mobile phone.
The service they provide is confidential, impartial and non-judgemental, and there is no
religious, political or social bias. You can ask to talk to a male or female volunteer; whichever
makes you feel more comfortable, and you can talk for as long as you want.
LGBSoc
LGBSoc offer a wide range of welfare services for members, from regular social events, to
listening services for people who are exploring their sexuality and sexual health resources.
There are two Welfare Officers, and the President who can help you through issues and provide
information. Details of the welfare provision offered by LGBSoc can be found at www.lgbsoc.
com. Students from across the University attend LGBSoc events, but it can feel a bit intimidating
the first time, so if you’re feeling nervous about things have a chat with your common room
LGBT Officer.
International Societies
Oxford has a huge number of societies set up by students to represent their nation’s place in
this university so that their nationals can meet each other and people from all over the globe
can learn of them. If you believe that your difficulty is resulting from,, or is being made more
difficult to cope with, because of your international student status it may be a good idea to
approach the President of the society that represents your country of origin, as they may be
aware of how to solve it.
Student Services
Accommodation Office
The Accommodation Office can help some students to find accommodation. There are
some rooms available for graduate students, married students, students with children and
international students. They also have a list of private landlords, and although this is not fully
vetted, troublesome landlords have been excluded.
(2)80803
sue.jacobs@admin.ox.ac.uk
www.admin.ox.ac.uk/accommodation/
Disability Office
The Disability Office help students with disabilities during their time at Oxford. They can
advise on how to apply for and get the best use from the Disabled Student’s Allowance,
help colleges and departments makes adjustments for students with disabilities and make
sure that reasonable adjustments are taken into account for examinations. The office is often
overburdened with case work, so the sooner students get in touch the better.
(2)80459
disability@admin.ox.ac.uk
www.admin.ox.ac.uk/eop/disab/
Equal Opportunities Office
The Equal Opportunities Office’s overall objective is to support the university’s aim to remain an
international centre of excellence in teaching and research, by developing policy on equality
issues, advising individual departments and faculties on specific equal opportunities issues
and providing advice, training and other support for individuals on request.
(2)89821
equal.opportunities@admin.ox.ac.uk
www.admin.ox.ac.uk/eop/
Funding and Access Office
The Funding Office can offer help to students in financial hardship, and answer general enquiries
about what support is available. The Funding Office administers the University Hardship fund,
as well as a variety of other funds. They also advise college officers of the support available,
and house the fees clerk.
(2)70040
student.funding@admin.ox.ac.uk
fees.clerk@admin.ox.ac.uk
Graduate Studies Office
The Graduate Studies Office help graduates deal with any administrative problems they may
face when it comes to academic welfare (eg. changing supervisor).
(2)70045
graduate.studies@admin.ox.ac.uk
Harassment Support Line
The Harassment Support Line is a free, confidential advice service available to all students and
staff. There are trained Harassment Officers from every college and department who can offer
assistance if you feel that you are being harassed. They can give advice about what harassment
is, how to approach the problem and who to talk to. You can talk to a man or a woman, and you
do not have to talk to someone from your college or department.
(2)70760
www.admin.ox.ac.uk/eop/har/
International Office
The International Office can offer help for international students when it comes to funding and
other issues such as immigration. The office is located in the same building as the Funding
Office.
(2)70105
international.office@admin.ox.ac.uk
www.admin.ox.ac.uk/io/
Proctors’ Office
The Proctors exist to ensure that the University’s statutes (university regulations) are upheld.
This means that as well as dealing with student discipline they can take up complaints
(about non-college matters) and appeals on behalf of students. They also authorise special
examinations arrangements. Another officer called the Assessor, who works closely with the
Proctors, deals specifically with student health, welfare and finance matters. Each year they
produce Essential Information for Students (Proctors’ and Assessor’s Memorandum), available
in hard copy and on the web, containing much useful information and explaining what they
do and how to contact them. If you find yourself dealing with the Proctors for a complaint or
appeal, you are advised to seek some support, even if they are helping you. This is because
the official procedures can be complicated and may take some time; the more information and
advice you have, the better.
(2)70090
proctors.office@admin.ox.ac.uk
www.admin.ox.ac.uk/proctors/
Student Health and Welfare Committee
The Student Health and Welfare Committee ensures that major health and welfare issues get
the discussion they need at the highest level possible. The committee has representatives from
the college doctors and nurses, the Counselling Service, Nightline and OUSU. While students
rarely participate in the meetings directly, the committee does arrange seminars and provide
useful information about health issues on their website.
www.admin.ox.ac.uk/shw/
University Nursery
There are several university nurseries, and these offer subsidised childcare for students’
children. There may be a waiting list, so it is a good idea to find out about the various options
as soon as possible.
childcare@admin.ox.ac.uk
www.admin.ox.ac.uk/eop/child/nursery.shtml
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