Welfare beyond the University

Emergency services

In an emergency dial 999 and ask for the service you want.  Give as much information as you
can and do not hang up until you are told to do so.
999 should be used only for serious emergencies such as:
 • any urgent medical attention (ambulance service)
 • fire which is, or likely to become, out of control (fire service)
 • emergency rescue eg. from a car accident (fire service)
• if you think a violent crime may take place or has taken place (police service)
In some cases you will need to ask for more than one service.

John Radcliffe Accident and Emergency

The John Radcliffe (JR) is the local Accident and Emergency hospital located in Headington. 
They are available 24 hours a day to deal with emergency health issues such as burns or allergic reactions.  You should go to the JR if you have an injury such as a burn, bad cut, sports injury, road accident, broken bone, severe internal pain, medicinal overdose or alcohol poisoning, and the injury cannot be dealt with in college quickly enough.  This list is not exhaustive and if you are not sure then phone 01865 220213 and briefly describe what has happened.

Buses 2, 7, 10, 13, 14, 41, 280 and 400 go to the JR.
Accident and emergency, walk in: 220213
Accident and emergency, arrival by ambulance: 220227
Ear, nose and throat: 311188
Emergency dental, weekdays: 842609
Emergency dental, weekends and public holidays: 201976

Police

The local Police Force can offer a great deal of information and advice on aspects of the
law and crime prevention which may affect you. If you experience crime, or lose important
property then you should report it to the Police as soon as you can.  Not only can they offer ome support in emergencies (for example they can arrange a safe house if you have been
attacked) but it will help them to stop similar incidents happen again in the future.  The Police
can be contacted 24 hours a day on 08458 505 505.  When you phone, tell them that you are
calling from Oxford.  The Police work with local groups such as the Terrence Higgins Trust (see
below) and OUSU to reduce crime and raise awareness of crime prevention.
The Police force has two main sites in Oxford.  The site on St Aldate’s deals with emergencies,
whereas the site on Cowley deals with more community related projects such as the
Homophobia Awareness Liaison Team (see below).
Sexual Assault and Family Protection: 266521
Domestic Violence (including non-marital abuse): 335165
Community and Race Relations (including racist and homophobic attack): 266015
www.thamesvalley.police.uk/bcu/oxfordshire/bcu-info/stations.htm

Citizens’ Advice Bureau (CAB)

The CAB is run by volunteers and offers free and confidential advice to members of the public
on a wide range of issues.  They can provide contact details for legal help and information
about law and rights.  There may be a waiting list if you want to visit in person.
247578
www.citizensadvice.org.uk

Oxford City Council

The City Council can offer help on a number of issues.  Perhaps the most useful area of support
for students is advice for tenants.  The Council can give you information about your rights as a
tenant and where to seek help if you experience difficulties.
249811
Tenancy Relations Officer: 252267
www.oxford.gov.uk/contact/index.cfm

Samaritans

The Samaritans is a confidential listening service that is available to anyone, 24 hours a day. 
You can call and talk about anything you want to, and they have information about other
helplines and services that you can refer to.  You can also E-mail them if you prefer to write
rather than talk.
08457 909090
jo@samaritans.org
www.samaritans.org/

Terrence Higgins Trust

Terrence Higgins Trust is a charity that provides support and information primarily for the LGBT
communities across Britain.  They run local and national campaigns on important issues, and
provide a great deal of welfare support.  Their areas of work include sexual health, HIV and
AIDS awareness, counselling as well as support for younger LGBT people and the Homophobia
Awareness Liaison Team (HALT) which works to attack the causes of homophobia.
243389
info@thtoxfordshire.org.uk
www.tht.org.uk/regions/tht_oxon/